Sales RepTraining Hub
Everything you need to succeed in the field. Watch onboarding videos, download scripts, review product guides, and access your training documents — all in one place.
Day in the Field — Live Sales Footage
Watch a real day of door-to-door fiber sales from start to finish. Click any chapter below to jump straight to that moment in the video.
- 00:00 First door of the day
- 01:53 Closing the sale
- 03:32 Starting order entry
- 06:57 Asking for the card on file
- 07:15 First sale after thoughts
- 07:44 Second door
- 10:27 Second door after thoughts
- 11:27 Third door
- 13:58 Third door after thoughts
- 14:34 Fourth door
- 15:39 Sales Rabbit tips
- 16:24 Fifth door
- 19:09 Closing the sale
- 20:34 Fifth door after thoughts
- 20:46 Sixth door
- 23:44 Drive by sale
Training Documents
Download scripts, product sheets, compliance guides, and onboarding materials below. All documents are for internal use only.
Commission structure, pay tiers, and compensation breakdown for field agents. Review before your first day to understand how earnings are calculated.
A reference guide to the most frequently encountered errors during order entry and account setup, with step-by-step resolutions for each.
Instructions for using Microsoft Edge in Private mode for order entry. Required for certain account workflows to avoid session conflicts.
Standards of professional conduct expected of all field agents. Covers customer interactions, territory behaviour, dress code, and disciplinary guidelines.
End-to-end walkthrough of the new customer order process from door to submission. Covers each screen, required fields, and how to handle common prompts.
Word-for-word rebuttals for the most common customer objections. Includes the Feel/Felt/Found framework and scripted responses for price, trust, hassle, and timing concerns.
Step-by-step guide to logging into Sales Rabbit using Single Sign-On. Includes setup instructions, troubleshooting tips, and who to contact if access fails.
The full door-to-door pitch script for T-Fiber. Covers the opening, value proposition, plan presentation, objection handling, and close — word for word.
How to register and activate your YubiKey security token for system access. Required for all new agents before completing the onboarding process.
Field sales guide covering the four key reasons T-Fiber pricing is different — no teaser rates, no price jumps, no hidden fees, and no annual contract. Includes ready-to-use customer rebuttals.
Nationwide offer updates effective 5/14: one free month on 1GB & 2GB tiers (FIRSTFREE), $100 VPMC on 2GB (GET100BACK), and the full updated rate card with entry, mid, and high-tier pricing.
Step-by-step instructions for reaching and working with sales support. Reference this guide when you need escalation assistance or account resolution during the sales process.